1,500. This site does not include all credit card companies or all available credit card offers that are on the market. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. ** Day Pass for any passenger. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. When does an airline consider a bag lost? We really appreciate it! Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Outside relief area, Between concourses A and B If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. After this, you will receive a written confirmation with a reference number (PIR number, e.g. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. If the office has availability for that day, then yes you should be able to. What about damage to the wheels, handles, or straps of baggage? Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. Secure .gov websites use HTTPS With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Is a reservation required or a telephone # to call when landing? Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. Track Flights, Search Fares, Locate Airlines. The Information Counter (tel. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. click here to leave your comment. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Items left behind at CLT Airport are turned in to different agencies depending on where they were found. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. If you aren't sure where you lost your item, file a lost and found report with us. If you have already filed a claim please contact our Call Center to receive information about the delivery status. Do I go to gate at CLT to check in? Please enable JavaScript to fully experience this site. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Airlines Operating from CLT Accommodation ranges from 2 to 4 stars and most hotels offer a courtesy shuttle service to and from the airport. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. Learn more about the process for delayed and damaged bags. Chat With Us 24/7. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . Opinions and recommendations are ours alone. Airlines may require receipts or other proof for valuable items that were in the lost bags. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Security checkpoints A and B are the closest to Concourse B. We will be on American Airlines. For more information on our advertisers, see here. Phone Number. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Safe travels! Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Passengers may wish to consider purchasing additional insurance for valuable items. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Washington, DC 20590855-368-4200. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. We may be compensated when you click on links from one or more of our advertising partners. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Please allow up to six months to fully investigate your claim. You may file a claim if you are injured or your property is lost or damaged during the screening process. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. In addition, as an Amazon Associate we earn from qualifying purchases. ** Day Pass for any passenger. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. Terms apply to offers below. Get our travel tips Delivered to your inbox. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? The maximum liability amount allowed by the regulation is$3,800 per passenger. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). Receive email updates about the latest in Safety, Innovation, and Infrastructure. To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. Need to change, cancel, or edit your flight itinerary? You may also call 704-359-5555 for the latest parking information. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. Unfortunately, there is no way around that. La Quinta Inn Charlotte Airport, North Carolina NC. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. All rights reserved. Please save your control number; you will need it when communicating with TSA and to check your status. Have a Question? This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. What to Do When the TSA Finds a Prohibited Item in Your Carry-on Bag, The Best Underseat Luggage of 2023, Tested and Reviewed, Charlotte-Douglas International Airport Guide, The Top Tips For Visiting Disney California Adventure, Chicago Midway International Airport Guide, Airline Lose Your Luggage? Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. This site is protected by reCAPTCHA and the Google What should a passenger do if his or her bag is missing after taking a flight. If you have not yet reported your delayed baggage online, please report it via the following link. 3. Review and complete the online claim form, as instructed below. The rental car facility is located outside the terminal on level 2 of the hourly deck. What about domestic flights connecting in CLT? Lounge access may be restricted at times due to capacity. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Popular Questions Have a Question? At the security checkpoints and all other areas: contact CLT Airport Lost and Found at 704-359-8765 or visit the office in baggage claim zone B, open daily from 7 a.m. to 11 p.m. Concourse D near the Original Rum Bar and Grill, East and west ends of the terminal outside of baggage claim, D/E connector near the American Airlines Admirals Club, Arrivals level near the visitor info desk. Destinations Served: 179 nonstop destinations globally If you call this number after hours, you can leave a message. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Contact us If you are outside the U.S., call reservations. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. Terms of Service apply. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. Please provide a description of the damage (500 character limit) Attach Pictures . Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. Directions for submitting a mishandled baggage claim: 1. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. FRALH12345), and also change your details. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Airlines are not allowed to set an arbitrary daily amount for interim expenses. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A 2023 Upgraded Points, LLC. Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. All designated smoking areas have been improved with enhanced air circulation. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it.