and souvenir bar glass at any bar. Items that should be registered generally include those not manufactured in your country. The amount of Onboard Credit you'll recieve is based on your stateroom selection. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Please log in to purchase your shore excursions. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. ahead and pack some anti-diarrheal medication with your other medications. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. For this reason, Holland America Line has size and weight guidelines for scooters. Every charge against your room bill, including the hotel service, can have your OBC used on it. Printable luggage tags are available at the Online Check-In start page. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Please contact Guest Services for more details. The line will be adding $100 in onboard spending Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Payment of any fines levied is the responsibility of the individual guest. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. be subject to their currency allowances at the current exchange rate. Limitations apply. These requirements are established by the countries you are visiting and not by Holland America Line. Dave, we have had the same experience on several cruises. if you have and inside stateroom do you have to pay for laundry service? The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Additional communication instructions can be found on board the ship in your stateroom information directory. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. I know because I checked. Save my name, email, and website in this browser for the next time I comment. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. I understand what you are saying and for people who can afford it, it is not much to worry about. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Listen to the menu and select the number that corresponds to the ship you are calling. Changes to your already confirmed flights (change fees and differences in fare may apply). For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Started June 21, 2021, By Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. It goes toward expenses incurred on board. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. This will generally include any credit given by a TA. For 21+ day voyages (excluding Grand WebAn envelope. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). From outside the U.S. access 1-321- 837-6106. Children ages 3 - 6 years old have a sign in and out policy. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. I take the cash as well. Have the post office hold your mail. We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. You can always your OBC in the shops, Exploration Cafe (books). Do Not Sell or Share My Personal Information. Started June 21, 2021, By To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Some banks may keep the pre-authorization in place for up to 30 days. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. We are on the Rotterdam in July and want to make sure we don't leave money on the table. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. of getting by a scooter left in a hallway. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Purchase a Surf plan. Guests may check no more than 3 pieces of luggage per person. This could result in legal proceedings. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! the vessel leaves. its most convenient for you, 24/7. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. But it will work for me.. Plastic water bottles are not allowed. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. You may also receive arrival documentation from Immigration when arriving at the airport. No smoking of any kind will be permitted on any stateroom verandah. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. dvise you of arrangements to minimize disruptions in your vacation plans. suits you. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Please note that this is a U.S. government regulation over which Holland America Line has no control. Any excess deposit will be refunded to you at the end of the cruise. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. You should have it available at the gangway when disembarking so please. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. many ports taxi lines can be long and distances to private transportation can be lengthy. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. And, yes, it's best not to speculate, as I probably shouldn't, either. Thanks everyone. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Am I right that this doesn't save you any money, just means you don't have to sign every time? Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Please Note: This online procedure must be completed prior to your sail date. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities.