axs ticket refund insurance

By Insurance Site July 2, 2022 July 2, 2022. Shipping information, if any, is provided at checkout. How do I get my . If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. It's all a fan needs, all in one app. Plans can . Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Did the same happen to you? Can I get my money back for cancelled or postponed events? Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. If I have XCover ticket insurance and miss an event, can I get a refund? Click here. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Please note: The account holder is liable for bank charges levied by the receiving bank. Show more Show less Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. . If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Date on which medical attention was first sought for illness/injury? . Can I get a refund for a cancelled or postponed event? Occasionally, we may require that the physical ticket is sent to us. The documented police or fire brigade report. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. OH MY FUCKING GOD! For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Peter Kay tickets --. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. I can't go to a concert anymore, any tips to ensure i get my money back? How do you send documents to Uber? We hope that you have a great time at the show. Ive also heard similar stories from all of my concert going friends. It's all a fan needs, all in one app. The truth is that paying for insurance to guard against this is a waste of money. This policy will apply regardless of how the error occurred. Our helpline number is 1-888-929-7849. x, Footer.languageSelector.ja-jp.greeting However, it is not clear if this would cover government advice. Holder must possess a ticket to enter the property or venue listed on the ticket. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Therefore, we ask for: A completed medical confirmation form. Fan Update. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. I tried to buy insurance after the fact but . If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. I bought these from AXS . What is AXS Premium? AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Cover applies if an immediate family member or a member of the booking party tests positive. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Then be careful what insurance you pay for. PROMOTION RESTRICTIONS. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . The availability of tickets is subject to change. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Please consult the seller fee information found within our Service. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Leave the Archive. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Let us know what you were doing when this page came up, plus your IP and request ID You should evaluate your risk in determining whether to attend the event. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Took about 5-6 weeks and lots of following up but did get all my money back. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. E-mail address is required to create an account. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. In these cases, customer service will attempt to contact you, using the information we have on file. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. IP: 161.35.97.149 a very friendly member of staff :) Date of experience: 16 February 2023. All ticket prices for events that occur in Canada are stated in Canadian Dollars. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. You are solely responsible for making a purchase, based on the information provided on our Service. If you bought tickets online or over the phone, you won't need to do a thing. Verification of information may be required prior to the acknowledgment or completion of any purchase. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. All applicable fees and charges will be disclosed prior to completion of your purchase. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. So please be as cautious as possible when going through AXS. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Latecomers may be seated at the discretion of Client or venue. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. 4 days ago. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. We will need these documents as part of the application process and cannot process a refund without them. Request ID: 7a29b9b3cc1be708. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. I realised I was too late for the standard entry tickets, as they had all sold out. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? You may also be linked to a third-party site, which is not affiliated with our Service. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Upon your payment in full, you shall be entitled to the tickets you have purchased. A refund AXS the company right which she bought the tickets sent via an email telling. She also helped out with another refund I needed and was so quick. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Thank you for taking the time to let the people know. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Refunds for rescheduled events are up to the artist, team, venue, or promoter. DE The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Any restrictions on transfer or resale will be communicated to you (e.g. These documents are require to process your application and you are unable to submit your application without these documents. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. and our Are AXS Premium tickets sold for every event? You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. SEARCH/NO EXPECTATION OF PRIVACY. Submission of our own medical confirmation form is preferred, please download it here: medical form template. A scan or clear photograph sent by email is acceptable. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The site owner may have set restrictions that prevent you from accessing the site. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Its for one of the Hyde Park British Summer Time concerts. How do I get my AXS Premium tickets once I complete my purchase? If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. This content may be old or outdated. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. But with Event Ticket Protector, they won't need to worry. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Almost fell for the scam myself until I saw this. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Dollars. You must supply the required Payment Method and/or other personal information in order to complete your purchase. BUY THE PERFECT TICKETS Front row or on the aisle? You are viewing the PayPal Community Archives. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. AXS is not responsible for the acts or omissions of any venue or Client. or was there no option for you? Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. and now it says "refund pending". We will notify you by email if this box office collection is required. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. Below are some pointers we hope you'll find useful! I bought these from AXS and paid 214 (bit of a rip off site . Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Performed analyses related to call center and ticket insurance costs. Official Tickets and Your Source for Live Entertainment | AXS.com found at the bottom of this page. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. in the event description page, in pop-up boxes, or in an email). There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. You will also be responsible for paying any applicable taxes relating to your purchases. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) IT IS NOT AN INSURANCE POLICY. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A per-order delivery fee may also be assessed, depending on the delivery method. Event date, time, talent, participants and rosters are subject to change without notice. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. We all hate lines. Privacy Policy. I went on live chat to sort out getting refunds for postponed tickets. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Problem is I cant attend the event anymore :( so I cant get a refund. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. follow our steps to get a refund from a ticket seller. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Besk vr hjlpsida fr mer hjlp och support. Click Close and Add Documents to go back and add them now. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Ad . Please note that orders are processed only after a billing address and other billing information has been verified. - AXS Help Centre How can I make a claim for my Ticket Insurance? We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Click on the relevent section for more information. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. We make no representations or warranties about the quality of your watching experience or your display. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Klicka hr fr att kontakta oss. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. I cannot access the Insurance company. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event.