If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Imagine you want to take a trip on SMART that costs $5.50. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. A: Your anger is warranted. Find out about Clipper cards, visitor and monthly passes, rates and discounts. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Reddit and its partners use cookies and similar technologies to provide you with a better experience. What should I do if my card is lost or stolen? When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Please note that you cannot use your phone to unlock bikeshares. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Within each class, there are upgrade sections as well. For limited time, riders can get a new Clipper card on their phones for free (normally $3). For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. You can also modify your booked seats at anytime by visiting our seat selection portal. What if I buy a new 31-day pass before my current pass expires? If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Log in to your Clipper account to add backup payment. Phone: (213)-204-2900. How do I set up and use a Clipper card on my phone? Getting Started. On the cable car, the conductor carries a handheld card reader. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Your mobile wallet will display purchase options for your selected Clipper card. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Clipper account access including checkingyour balance can be found on the Clipper website. Otherwise, you will be logged out automatically. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Clipper is a regional transit card that can be used on all transit in the Bay Area. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. You can load up to $300 on a Clipper card. Log in to your Clipper account. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Clipper says it does not take funds away, even if the card goes unused for years. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Find your card and select Manage Auto-Reload from the More Options menu. It still says my trip is in progress, any way to cancel this? Your session is about to expire due to inactivity. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. The Victoria Clipper V vessel is a passenger-only ferry. Visit Us Get an adult, Youth or Senior Clipper card Credit card charges are processed immediately. However, you will need to register your card as part of the process, if you havent already done so. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Paper Tickets Had to call a couple of weeks ago, and got a live person really quickly. Select "Transit card" and "Add Clipper card". Three beeps and a red light means your card wasnt accepted. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Check out the r . Final boarding is 15 minutes before the scheduled departure time. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Center the card or device over the "Tag Here" graphic on the screen. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Please plan accordingly and allow sufficient time. Cookie Notice And, to get it back, its an hour on hold, and three to five business days.. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Keep your phone handy in case an inspector asks to see your fare. Hotel Package: Non-refundable within 4 days of travel date. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. All FRS Clipper employees and crew are fully vaccinated against COVID-19. 2020, Metropolitan Transportation Commission. This is different in the phone environment. In addition, we offer a full range of beverages options, including locally-distilled spirits. Yes, there is. Can I set up Auto-Reload for cash value and a pass? In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. 213-204-2900. If you hear two beeps, your value is low. This is just another barrier to transit: an opaque payment system. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. It currently shows I have the amount in the pending passes area but shows I have it in cash value. There is a 50 cent surcharge per trip for paper tickets. You will need to use this new email address the next time you log in to your online account. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The discount is even greater if you add multiple nights! Will the toll lanes reduce traffic jams? You will need to tag your card to a card reader or ticket machine to activate it. But if you tag off, Clipper will return the difference of $6 to your card. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. To find out more information about replacing an RTC card, please visit 511.org. You will still need to use your plastic Clipper card for this. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Discounts; Where to Use; Follow. Call us 800-888-2535; Contact us; Enter search term: Go. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. This might take a few seconds. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Report a lost, stolen, damaged or defective card and discuss replacement options. Thank you! YES! Pay With You can also carry on one small piece of luggage and one personal item. If you forget to tag off, thats the fare you will pay. How long do I have to pick up the value before it expires? Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. The RTC Clipper card is a photo identification card. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. All rights reserved. If you want to change your class of seating, you will need to reach out to our Reservations team. Clipper: Clipper is the all-in-one transit card for the Bay Area. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. In order to book using your travel credit please reach out to a reservations agent using our contact us form. No input is required. Or get help resolving other issues with your account. You have up to 6 months to spend down your balance, so you can load the funds. And you can do it anytime. Am I reloading this wrong online? Be sure to review the paper ticket fare chart at the station. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Check Clipper News for holiday or modified hours. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. We will send an email to confirm that you have updated information in your account. Skip the side navigation menu and go to the main content. We will automatically send a declined payment notice to the email address in your Clipper account. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. The most you can load online at any one time is $255. Purchase at various retail locations , including BART and Walgreens. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. All Access Digital offer for just 99 cents! Please visit theUS Homeland Security websitefor more information. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Check out our virtual tour of the Victoria Clipper V! SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. We do allow walk-up day-of guests to purchase tickets if space allows. RTC Card and Accessibility. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We do not accept cash, checks or debit cards requiring a PIN. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. If you have a monthly pass, it will obviously expire at the end of the month. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. For more information, please see our Seattle-Victoria fast ferry schedule. To add a card to your Android phone, open Google Pay and click the + sign. Ticket Central. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Once you set up Auto-Reload, we need to confirm your payment method is valid. See the Apple Pay How-To page for more details. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Fares are based on distance traveled. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Muni Fares & Passes. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Learn more about Clipper START and how to apply here. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. If you have an 8 ride pass, your rides will expire in 30 days. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. To find out more information about replacing an RTC card, please visit 511.org. 2023 Clipper Vacations. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Why not? Clipper card says still in progress . When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Be sure you tap on Caltrain's platform. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Includes one-way or round trip travel via the Clipper ferry. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. This page includes balance protection, online accounts, and card cancellation. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific.