- Mel, posted 7 months ago The lady at the till was no better. That is great news about the fast delivery.We hope to see you again very soon. This arrived within only two working days and all items were delivered intact and all there. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. We often link to other websites, but we can't be responsible for their content. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Heres how it works. They all fit perfectly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Footasylum has collected 369 reviews with an average score of 1.86. . Was looking everywhere but at her customers. And would recommend to all my friends amd family. It goes against our guidelines to offer incentives for reviews. Up to 60% off at Footasylum on selected women's t-shirts. Footasylum. Companies can ask for reviews via automatic invitations. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Average Delivery Time. Package allegedly dispatched on 11th December and now reported as list in transit! Delivery Methods. We are so glad to hear you are happy with the service. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Customer Service. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Been trying via live chat, what's app and calling HQ. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Yay! Great to hear that the parcel arrived so quickly. Giving one star so I can leave this review. Will not use again. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Useless. Ordered standard delivery, was dispatched the next day & arrived the day after. Will definitely be ordering from them again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you miss this window, youll have to go through the returns process. Thanks. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Still over 300 down! Never again. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. We are so glad to hear you are happy with the service. Happy from start to finish! I was taught to value customers, no matter what job I was in. Before returning items you must notify Footasylum by telephone, letter, or email. Been trying via live chat, what's app and calling HQ. They sent me trainers in a damaged box. Thanks,Rebekah. Yes. Totally shocking service in regards to a faulty item that they . Was told that neither was possible because I didnt return them in the original shoe box! Find out how we combat fake reviews. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Do you agree with Footasylum's 4-star rating? High performance sneakers, trending streetwear and exclusive product weve got you. This time, however, when I ordered, their courier choice was Yodel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Was looking everywhere but at her customers. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. To break them up politely to ask for helpit was like I had sowrn at them. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Avoid this store at all costs. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Easy! Was told that neither was possible because I didnt return them in the original shoe box! How are you today? Order placed on Monday standard deliver paid for and the parcel arrived the next day. Companies can ask for reviews via automatic invitations. Simply follow our returns portal link below. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Companies can ask for reviews via automatic invitations. Search for local Shoe Shops near you and submit reviews. They have scribbled size 7 on it. Find out how we combat fake reviews. - Fred, posted 2 months ago Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. I will always order with footasylum I am very happy with the service and products. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . One very disappointed son this Xmas! Footasylum exchanges are only available in the UK. For all international returns outside of the UK, please visit our dedicated international returns page. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Why have i been rejected for my return as the item was faulty? As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. very helpful as Liverpool didnt answer the phone. Shocking company - bought two items trainers and sliders order value 100.28 never received. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. The lines are open from08:30 - 19:00. Wow! Footasylum. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. 60%. Ordered and paid on 10th December my daughter's Xmas present. Take care!Thanks,Rebekah. Great sale and super quick on delivery. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Bought a pair of Boss trainers at the end of November 2022. Up to 50% . Within 5 Days. Ordered Nike trainers. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Email and text communication was prompt and efficient. In November 2022 I placed an order with FootAsylum and it never came. 20% off selected items with this Footasylum discount code. Very disappointing.Would never order from them again! - Kristy Smitten, posted 11 months ago Package allegedly dispatched on 11th December and now reported as list in transit! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Easy! We use dedicated people and clever technology to safeguard our platform. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Leave this blank if you'd like to publish your review anonymously. Thank you so much. A simple full refund is all I wanted from the first time I was messed around!! Subscribe in print, digital, or a great-value bundle. Ordered coats for 2 of my sons in the sale. Help future customers by talking about customer service, price, delivery, returns & refunds. They were dispatched quickly and delivered within a few days to Northern Ireland. Verification can help ensure real people write reviews about real companies. Difficult, posted 2 weeks ago When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Round and round in circles. Check out what 59,467 people have written so far, and share your own experience. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Anyone can write a Trustpilot review. OL10 2TA. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). One very disappointed son this Xmas! Rolling eyes, rude attitude. Giving one star so I can leave this review. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! 2023 Trustpilot A/S. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. That is great news about the fast delivery.We hope to see you again very soon. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Email and text communication was prompt and efficient. Ordered it on Monday and it was delivered on Tuesday. We also ensure all reviews are published without moderation. Get your sneaker fix anytime, anywhere with the Footasylum app. Suggested companies are based on peoples browsing tendencies. Absolutely fuming with this company. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Return an item in Never again. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. - Anonymous, posted 4 months ago Anyone can write a Trustpilot review. I can't even point the blame at one member of staff because they were all terrible. This time, however, when I ordered, their courier choice was Yodel. - Callum Phelps, posted 11 months ago 44.99. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Keep up the good work Terry!Thanks so much.Tanya. Ordered standard delivery, was dispatched the next day & arrived the day after. I would definitely recommend and will be a returning customer. Ordered it on Monday and it was delivered on Tuesday. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Find out how we combat fake reviews. High performance sneakers, trending streetwear and exclusive product weve got you. Replies to negative reviews in < 24 hours. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Next time it will be JD SPORTS for my next purchase. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Tried to send Crocs back as they didnt fit my daughter. And would recommend to all my friends amd family. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Ordered item was faulty. This arrived within only two working days and all items were delivered intact and all there. We hope to see you shopping with us very soon. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Footasylum is a leading UK retailer of fashion streetwear and sportswear. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Replies to negative reviews in < 24 hours. My son lost out on his Christmas presents as a result. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Ordered Nike trainers. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Just noticed that the box they have sent them in isn't for the correct trainers. Beth is Home Editor for T3, looking after style, living and wellness. Price was unbelievable for what I got! Shocking service avoid disappointment. Will not use again. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. And would recommend to all my friends amd family. - KM, posted 1 year ago Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. 3 ratings with the average rating of 4 out of 5 stars. All rights reserved. Order placed Sunday afternoon and delivered Monday afternoon. This time, however, when I ordered, their courier choice was Yodel. | Read 2,661-2,680 Reviews out of 55,033 It's great to hear you are happy with the coat and that the delivery was so quick. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. All rights reserved. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Great to hear that the parcel arrived so quickly. I would definitely recommend and will be a returning customer. Ordered and paid on 10th December my daughter's Xmas present. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. 2023 Trustpilot A/S. I have worked in retail for over 15 years. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Strengthen your review by uploading photos & videos. Looks like they have found the nearest spare tatty box to send them out in. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. 1. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Ordered it on Monday and it was delivered on Tuesday. Very disappointing.Would never order from them again! You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Accurate And Undamaged Orders. We also ensure all reviews are published without moderation. Also it was delivered to Republic of Ireland avoiding customs charges. Next time it will be JD SPORTS for my next purchase. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Price was unbelievable for what I got! It goes against our guidelines to offer incentives for reviews. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. If you don't like it, leave. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Thanks,Rebekah. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Ordered standard delivery, was dispatched the next day & arrived the day after. I can't even point the blame at one member of staff because they were all terrible. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Perfect from start to finish. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - I brought some trainers and returned them just before the 28 day period which was allowed for returns. Order placed on Monday standard deliver paid for and the parcel arrived the next day. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. very helpful as Liverpool didnt answer the phone. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan.