The union was . 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If the engineer is already working on the fault, then you won't be able to change the appointment. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Read about our approach to external linking. Myself and my team cover the whole of the UK. on Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Answered View answer in the context of this discussion Report post This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Faulty equipment like a telephone or router not covered by a maintenance contract. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. But you will have heard of BT, BT Broadband and BT Infinity . Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. You might not need a visit, just the right advice and help to identify the problem! For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. I'm wondering will there be engineers working on a saturday? Orders and upgrades. If the work is not complex, theyll carry out all the external work required. They showed their strength but on Monday they will show their generosity. Starting salary is poor, but you'll reach the higher rate after 3 years. Some modules are disabled because cookies are declined. 30-03-2021 He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. To change your appointment: You can also easily change engineer appointments using the BT Business app. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. This is how life was back then. If you already have an ONT, its very quick to get connected. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. @richthestag. and. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. A specific time cannot be given and access must be available for the entire slot. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. This cookie is set by GDPR Cookie Consent plugin. The fault is due to theft, loss or removal of equipment. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Your salary They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. The cookie is used to store the user consent for the cookies in the category "Other. these comments are my own and in no way represent any company that i may or may not be linked too. When you report a fault, we try and assess whether therell be a charge or not. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. BT won't send no one out because @SkyHelpTeam are my provider. Although I would guess your fault will probably be picked up on Monday morning. Damage to equipment within your premises caused by lightning or power surges. In 1987 I began a career as a British Telecom Engineer. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Was the First Engineer who the complaint was about actually a Qube Engineer? If you aren't available, someone over 18 will need to be around. Find out more about the BT Business app and how to download it. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Contact BT for help and support with your BT broadband, TV, home phone or mobile. on 8.40 for each calendar day that the service is not repaired. 13h06, I just wanted to provide to the mods and@NeilO. Talk about pass the buck BT! When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The engineer first needs to turn on the cable that runs from the street cabinet to your property. My Background as a Phone Engineer in Southend. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available The re-branding exercise actually started, in a very low-key way, a few short . They come across many different situations that require considerable skill and the ability to think and act quickly. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. What tips or advice would you give to others applying to BT? Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). on Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. The cookies is used to store the user consent for the cookies in the category "Necessary". Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Well, by fiddling around on the Internet you have found me! And once you've got some experience under your belt, there should be opportunities for overtime. I could not recommend working for BT Openreach at all. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 The cookie is used to store the user consent for the cookies in the category "Performance". So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The fault is due to damage caused by someone at the customer's premises. 30-03-2021 However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Work programme gives an insight into life as an Openreach engineer. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. I saw one at a cabinet last Sunday afternoon. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. You can view these money saving ideas by clickingHERE. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Anyone else had this? 30-03-2021 If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Openreach aims to connect 20. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. I interviewed at Openreach (London, England) in Sep 2020. If you currently work for the BT Group please apply directly through the Internal jobs board. . Well remotely activate a port on the ONT. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up.
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