People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not helpful at all. I email head office never got a reply. Suggested companies are based on peoples browsing tendencies. Staff are the ones who represent the gym and are suppose to behave in a professional manner. TrugymStop taking payments from new customers when you know full well that you are closed !!!! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . | Read 41-60 Reviews out of 258 They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. The most important rule in providing excellent customer service is to be friendly. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Bring back Les Mills Body Combat please! Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. All rights reserved. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. I'd be in two minds about renewing my membership next year. | Read 21-40 Reviews out of 264 Join the 270 people who've already contributed. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Gym is always clean and range of machines is good. Contact your local truGym via our online contact form. This was a friendly gym in Boston Lincolnshire. Find out how we combat fake reviews. I've had an amazing time going to this gym. The number for the centre was not being answered, neither were emails. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. It goes against our guidelines to offer incentives for reviews. Join the 242 people who've already contributed. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! The only this is that this is an extremely busy gym as it is luton's best ladies only gym. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. I got nothing. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The toilets are extremely dirty as well as the showers. Staff members were a mix bag. Would definitely recommend to a friend especially with the ladies only facility. I find I spend more time on looking for the weights I need and connectors rather than actually training! Plus, you avoid the $5 phone payment processing fee. we were never told about it and there are no signs of cctv anywhere to warn us. Your experience matters. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! I have been trying to contact them for a refund for months and have been completely ignored. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I've always felt so welcome at TruGym and enjoy making my daily trips. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. No matter how many times I try to contact them I never get a response. Consistently fail to keep to their own opening and closing times. Find another gym do not get involved with them. Here are 8 tips for writing great reviews. Good luck TruGym you are going to need it! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Fuming to be honest. In the meantime, they have been taking money out of my account. Very shocking, and it looks like I'm one of many many cases. Staff are mostly friendly and it's well worth a visit. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Not sit there and eat cakes.Ridicules customer service overall. !Poor service. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Huddersfield gym- horrible service, old gym equipment. Staff were non empathetic and unhelpful following the incident. I think there are more people than the capacity of gym. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Absolutely flabbergasted of the audacity and attitude she had with me. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Amazing staff who always smile when I'm swiping in and are always ready to help. Absolutely the poorest new customer relationships ever!! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Avoid. Seems like nothing is ever cleaned. The Gym is crowded all the time. They are still charging me 6 months later and now have sent me a bill for over 50!!! Anyone can write a Trustpilot review. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. We use dedicated people and clever technology to safeguard our platform. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Be friendly. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). I paid for a year membership and at that point had several months left. Totally disgusted with the service offered with no thought or effort of building a customer relationship. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. 2023 Trustpilot, Inc. All rights reserved. They offer classes which I have found very useful for my weight loss. I choose at this time to cancel our memberships and truGym continued to take money from my account. The management are useless and very unfriendly. Very clean with a good atmosphere and equiptment maintained to high levels. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? If you continue to use this site we will assume that you are happy with it. I asked for complaints procedure for head office and that was also denied. The gym did not respond to my complaint. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. beyond me , they have sullied their name. Still waiting on a response to my request for a refund. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Your cars are not safe! I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Even a reminder email could have helped, Never join this gym, Its not good. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Would definitely recommend to a friend especially with the ladies only facility. Good day, I have just renewed my contract after 15 months. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? kept it quiet from staff aswell ! No on-duty lifeguard (is this actually legal!!!). On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They now refuse to refund monies taken. Your experience matters. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Bring back Les Mills Body Combat please! These companies sure know how to work the direct debit magic to help themselves and rip of people. Dont join the gym. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. How many stars would you give TruGym? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Every message I had left was not responded to directly by the manager. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Find out how we combat fake reviews. How many stars would you give TruGym? Join the 271 people who've already contributed. Poor customer service and conflicting information provided by staff! Join the 270 people who've already contributed. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Find out how we combat fake reviews. !What a disgrace. 2023 Trustpilot A/S. why is jason ritter in a wheelchair This suggests to me that they know they are not up to date. Anyone can write a Trustpilot review. Nobody will reply to emails or tweets. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Date of experience: 19 February 2018 If you want a real Les Mills class, or any customer service, go to another gym! I paid for a year membership and at that point had several months left. I find the booking system for classes difficult to work out which is why I havent booked any yet. If you like swimming, prepare to be hugely disappointed! With an attitude like this it will surely be closing down soon. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Completely recommend this gym for any women that are looking for a great gym for good value for money. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Broken equipment takes a long time to be repaired. Staff come across rude and unapproachable. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Join the 244 people who've already contributed. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Companies can ask for reviews via automatic invitations. They now refuse to refund monies taken. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Dreadful management of memberships Id avoid this company and invest elsewhere! We also ensure all reviews are published without moderation. 2023 Trustpilot A/S. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. You buy cheap equipment and take months to repair broken ones. Your experience matters. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. not enough space for stretching n exercise. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. i, Be vigilant about their policies. Totally disgusted with the service offered with no thought or effort of building a customer relationship. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. And update your website!!!! Im going to have To cancel direct debit. Also more weight clamps are needed as there aren't enough for the machines and free weights. Stockton On Tees - AVOID!! Complaining to TruGym is difficult. Joke of a place. Stockton On Tees - AVOID!! The staff, although minimal, are friendly and helpful. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Any attempt to contact head office is ignored. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund.
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