In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Very helpful indeed! Yes. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Especially since Vivid. Purchased parking for the Super Bowl. The company says it "provides a legit, safe and secure platform. Never again. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. This information will help to determine next steps. Do not use Vividseats!! Vivid Seats offers a premium shopping experience and the industrys best ticket prices. 1,560 talking about this. He was very knowledgeable and courteous. I hate what you stand for. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. There were no humans to talk to to get my tickets before the event started. We are filing fraud with the bank and reporting to the bbb. What kind of scam is this? Vivid Seats has 450 employees. Crooks. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Called customer service and she said we have to fill out a form and wait. These seats sell for $35.00 each. My credit card was charged $328.30 that day. Vivid Seats' email and phones were not responding to many numerous requests. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. The following is a chronological timing of the events that occurred: *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Vivid Seats denies these . To sell tickets, they must meet Vivid Seats requirements. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Dont use this site they are horrible. WONDERFUL Young Man. 1239964100050. On December 13, 2022, I received the tickets from Vivid. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. 3 for $533.58. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Desired outcome: We could not access or find on Ticketmaster and vivid customer dis-service. So I recommend never buying anything from this place. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. We invite you to reach out to our online support team by social media. they are all the same basically. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Despite very different reviews, the site is very popular not only in America but also abroad. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Shame shame for all the people you have messed with and hurt. Our online support team is here to help resolve your concerns. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. I was going to the AFC championship game and bought a parking pass from Vivid Seats. I do expect a responce and an apology for this overcharge. Vivid seats sucks. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". These people are thieves and liars. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! The 21st was spent on the phone trying to aquire our tickets. Over 100 million tickets sold. Vivid Seats is as legit as ticketing sites come. 2. Kept telling me same blurb about it was my fault, not his, no refund, etc. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I've had the same issue though my costs aren't that high. Thank you Amanda. In my eyes I trully beleive you are a rip off company. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. The company was founded in 2001. He said I should post the tickets for sale. We would like to look further into this for you. These were special seats, including dinner and first 2 rows on the dirt. Her personality was fantastic and the whole experience was just perfect. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. We have a 100% Buyer Guarantee. I will always use vivid seats when getting my tickets. I called 2 seconds after I saw the $960 total. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. In this guide, I will be reviewing Vivid Seats in detail. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Its location on this page may change next time you visit. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I do expect a responce and an apology for this overcharge. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Leave the paper at home! Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Anyone can write a Trustpilot review. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. On 02/16/2023, I bought two concert tickets. He reassured me of any concerns I had and was very patient with me. They refused to issue a refund as they said the tickets were sent via email. The tickets were shown as $ 264. After a couple days and a hour or two of being on hold I finally received my refund. The staff are even more amazing. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Suite 800. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. The seller is not responsible for paying shipping fees. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . I used their site this morning to purchase two tickets to a show. How do I know I can trust these reviews about Vivid Seats? Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Agreed! Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Vivid charged me 78 dollars for a 30 dollar ticket. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Then the day of the event I got an email cancelling my ticket. We appreciate your patience. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Terrible customer service. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! They deserve to go bankrupt as they cost me $800. We understand it's frustrating when events are postponed. What are "Email Delivery" and "Instant Download" tickets? VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. The person the ticket was for has since died. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. VividSeats has B rating with the BBB.org as of September 2022. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. He was absolutely fantastic at his job. The insurance was $65.82. I could not attend. For more information about reviews on ConsumerAffairs.com please visit our We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Then allows the seller to change the date to the day of the event. These were sold from the originator which means there's no reason they couldn't have been refunded. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I will never use vivid seats ever again. Vivid Seats ranks 25thamong Ticketssites. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. When I got to the rodeo they couldn't find my ticket so I had to get a new one! It guarantees your tickets will be valid and arrive in time for the event. They are aware of this issue. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Very deceptive and unfair marketing. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent I got nfl tickets from them that never arrived. Claim it and get a lot of features. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. So, if you sell tickets for $100, you will receive $90. We apologize for the frustration you experienced. I don't expect they are willing to give an apology. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. This is clearly a loophole being used often by venues to protect these ticket scammers. With the plethora of ticket resell sites, this is one to avoid. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Ultimately, hung up on me. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Unsubscribe easily. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I was terrified that I would not receive my tickets. The moment you hit submit, they have your money and will not refund. We absolutely value your feedback and apologize for the stress this may have caused you. In one order, my tickets arrived via email within an hour or so. Unsubscribe at any time. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. The support team was very friendly, knowledgeable about the event, and got me great seats. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". From over pricing. 5 Weeks later changed their policy!!! VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. How is one supposed to know that xfer Piggyback means your tickets aren't together? I simply want a partial refund because I feel that is fair. I then I received an electronic transfer notification which I followed through on. So I quickly attempted to purchase another ticket. I beleive he explained everything I needed to know, in detail. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Never again. From A to Z, Vivid Seats customer service is fantastic. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. We encourage you to monitor your bank and email for further updates on your order. Do I need to print these tickets? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Had rented a room just for this event. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Save. It is never our intention to make our fans feel this way. Order number [protected]. They go above and beyond to make my transactions fun and fast! That is a lie. Your transaction is secure, and you also get a full refund for canceled events. Vivid seats will not do anything. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Vivid Seats - Fraudulent agreement / promises made for a full refund This is not what I paid for. The buyer is responsible for these costs. Received a correct order confirmation but when the tickets came in they moved me to a different section. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I was told that I should have known that by this note that was listed: xfer Piggyback. I purchased tickets through you company for the September 11, 2022 Rodeo.
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