eastbourne hospital admissions

Staff had an understanding of what informed consent entailed. Staff recognised and reported incidents and near misses. Overall: Good. Each report covers findings for one service across multiple locations. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. 5. . Bexhill-on-sea, We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. . We place some essential cookies on your device to make this website work. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. 0300 131 4500, Bexhill Hospital 877.870.7012. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Acute Admissions Limited Headquarters. For example, through the use of practice based competency assessments for a variety of clinical procedures. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. In most wards there is a bedside television, radio and telephone system called Hospedia. Patient records were available, kept secure and up to date. Please visit our Insurances Accepted page to learn more. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Smoking, vaping or using e-cigarettes is not allowed anywhere on any trust site, including in outside areas or in vehicles, to protect the health of the people using and working in our services. Conquest Hospital We also inspected one other Maternity service run by East Sussex Healthcare NHS Trust. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. the service is performing well and meeting our expectations. Those series are affected are indicated in their catalogue entries. Staff showed compassion when dealing with patients and protected their privacy and dignity. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Equipment checks were now given a higher priority. There's no need for the service to take further action. Staff were caring and compassionate, working to maintain privacy and dignity of their patients. The plan for your discharge from hospital will start on your admission to hospital. Demand for mental health services far outstripped capacity. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Our rating of this service stayed the same. The majority of staff reported positive changes in their workplace culture and spoke of approachable and supportive middle managers. BN25 1DH, In Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. This meant that often children with complex needs did not have access to this important resource. Staff recognised incidents and reported them through the electronic reporting system. There were times still when patient records were not available for pre-assessment clinics and consultations. When things went wrong, staff apologised and gave patients honest information and suitable support. There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. We understand that family members may wish to visit during meal times to help you eat, if this is needed. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. Hospitals. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Money for the television and phone system by your bedside. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. Alcohol or any illegal or non-prescription drugs. Mental health services were provided by another trust. Some aspects of service planning were expanding to meet increased patient demand. There were business continuity plans in place for use in the event of a major incident. Trust audits taking place were adult asthma, dementia, diabetes foot care, end of life care, falls, Parkinsons disease action, pulmonary rehabilitation, and cardiology and staff were aware of audits taking place. Learn more about PALS. There was a continuous improvement programme in place across administrative services that included health records. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ We aim to accommodate all our patients in same sex wards. Browser Support Eastbourne District General Hospital. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. Leaders understood the challenges to quality and sustainability, and were taking action to address them. Operated by Southern Service and Stagecoach South East, the . Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Alongside the falls assessment an individual needs assessment is completed. The service did not keep their risk register updated. They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Banner Estrella Medical Center in Phoenix, AZ is rated high performing in 5 adult procedures and conditions. This was our first inspection of the Eastbourne midwife unit. We don't rate every type of service. We observed clear referral pathways for patients who were displaying or had mental health conditions. The nursing staffing levels had improved since our previous inspection visit in September 2014. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We observed staff following national best practice guidance in theatres. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Leaders supported staff to develop their skills and motivated them to succeed. Let us know. The service provided mandatory training in key skills to all staff and made sure everyone completed it. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. Over 98% of surgical patients would recommend the hospital. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. We appreciate your support in asking your friends and relatives to only visit during visiting times. The unit operated 24 hours a day for low risk mothers. The service controlled infection risk well. Acute Admissions Unit - Level 3. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. 0300 131 4500, Bexhill Hospital AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. We rated it as good because: Published We rated it as good because: Published The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Call us today, 24/7, for a free, confidential assessment . All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. We interviewed leaders to gain insight into the trusts leadership and governance model of the service. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. Suspended ratings are being reviewed by us and will be published soon. It has 22 beds and two operating theatres and 129 employees. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. The senior team demonstrated a significant focus on improving sepsis screening and treatment. There are vending machines outside most wards. We visited the telephone triage area and the community midwives office. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. the service is performing exceptionally well. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. We support protected meal times. There were clinical side rooms and a community midwifery hub. there are some services which we cant rate, while some might be under appeal from the provider. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. Moving patients at night is only done in an emergency. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. 25 January 2023. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. NICE guidance was used, monitored and audited in a number of clinical specialities, for example, Parkinsons quality standard (QS164). We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. Practice changed where required improvements were identified. We inspected the Maternity service as part of our national maternity inspection programme. Visiting times: 2.00pm - 8.00pm. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. People could access the service when they needed it and did not have to wait too long for treatment. Senior staff told us most wards have full establishment of staff at the start of a shift. TN40 2DZ. Alahna Kindred; Published: 17:34, 30 Sep 2020; Updated: 20:59, 30 Sep 2020; On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. the service isn't performing as well as it should and we have told the service how it must improve. Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. We saw dedicated areas for children in the main outpatient waiting areas. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. They understood and managed the priorities and issues the service faced. the service is performing badly and we've taken enforcement action against the provider of the service. Find out more. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. There were some issues with the structural maintenance of the hospital. Large amounts of money or valuables, such as jewellery or electronic devices etc. A robust governance system was being introduced. This was demonstrated through consistently poor audit results despite governance interventions. There remained gaps and inconsistencies in the quality and completion of patient records. Staff truly respected and valued patients as individuals. 27 March 2015. Give feedback on care at this service. This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. Multidisciplinary working was apparent across a range of specialities within outpatients. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. Where individuals needed support this was provided. Map and contact details. Records for patients with mental health needs required improvement to assure us of patient safety. Records were brief and suggested limited discussion and challenge. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. Kings Drive, Eastbourne, East Sussex, BN21 2UD Infection prevention and control standards were variable. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. 27 February 2020. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. There were systems in place to support learning, improvement and innovation. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. Patients' records are not available for consultation until 100 years from the last date of the document. Signposting was not dementia friendly and did not accommodate visual deficit needs. Nursing staff shared concerns with the level of staffing on most medical wards. The service managed safety incidents well. Hospedia gives you access to many television and radio stations and a dedicated telephone number. ACTs provide high quality and appropriate care and liaise with STAR . No rating/under appeal/rating suspended Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. Any addresses or telephone numbers that you might need. It is managed by the East Sussex Healthcare NHS Trust . In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. We found there was strong and clear leadership capacity and capability. People could access the service when they needed it. The reason for these was not documented in most cases. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. There were clear and effective processes for managing risk and performance. Please speak to the nurse in charge of your care or area. 27 January 2017. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. To use this service you will need to buy a pre-paid card. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. This included greater emphasis on evidence-based practice and training. We observed safeguarding folders, which identified the safeguarding lead and the referral process. They managed medicines well. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Where a patient experiences disorientation we will aim to keep moves to a minimum. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level.