Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Participates in the Food Distribution Program on Indian Reservations. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Method 1: Check your enTouch Wireless application status online The ACP monthly service and device discounts cannot be transferred to another household or individual. Or you can always return to this page, and use the contact form. conference, chat lines, and premium numbers) are not supported and may be blocked. Unemployment/Workers' Compensation benefits statement. Social Security benefits statement. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Taxes and fees included with service plan pricing. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. *All forms of ID must be valid and used before expiration date. conference, chat lines, and premium numbers) are not supported and may be blocked. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Featured review. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Unemployment/Workers' Compensation benefits statement. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. *All forms of ID must be valid and used before expiration date. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. B09. Specialties: This location is closed to the public. GSM coverage required. Copyright 2023 enTouch Wireless All Rights Reserved. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. Yes! If you want to apply for ACP service only, please call 888-294-9465. Lifeline plans and benefits may be maintained without enrolling in the ACP. Customer Support will handle the rest. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. You can pay your bill online with your MyAstound Account, our online bill-pay portal. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Click here to enroll today to see if you qualify! For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Only eligible consumers may receive ACP discounts. Review updated: Jan 13, 2023. Divorce decree or child support document. You can apply your ACP discount to any available enTouch Wireless service plan. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. 4. Customers may have one ACP and one Lifeline benefit per household. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Click here to check coverage in your area. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . When registering to pay your statement online with the MyAstound Account, you will need to have your most recent billing statement to fill out the needed 13-digit Account Number and 6-digit Account Pin. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. No. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Our terms and conditions will apply. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Limited Time Offer. Veterans Administration benefits statement. Enroll Today. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Enrolling with enTouch Lifeline cell service is easy! enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Bovay Jr., a distinguished Houston businessman at the time. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Boomerang has been authorized to offer California LifeLine, a government assistance program to qualified California residents. 3 consecutive months' worth of your most current pay stubs. Offer not available for existing enTouch Wireless customers. Videos stream at DVD quality (480p). A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Social Security benefits statement. Call 1.800.820.3511; Contact Us; ESG. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. An eligible household is limited to one monthly service discount and a single one-time device discount. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. ACP is a federal government program operated by the FCC. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. BROADBAND DATA. A fairly complete resource we direct customers to can be found on Prepaid Phone News. Taxes and fees included with service plan pricing. The Lifeline benefit . Our standard terms and conditions will apply. 2021 ENTOUCH, ALL RIGHTS RESERVED. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Check your phone number's eligibility at T-Mobile's transfer portal. Your Email Address *. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Benefits may be transferred to another participating provider at any time. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. If you are going to ask "how do I get a cell phone?" go here instead. You must opt-in and choose an eligible ACP service plan. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. Premium Channels; TiVo; TiVo Stream 4K; . It also helps you to easily solve common issues without needing to call customer service. Videos stream at DVD quality (480p). Data throttling may apply to users with very high levels of data usage. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. Offer not available for existing enTouch Wireless customers. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. International calling does NOT include text messaging, picture messaging, or video messaging. There is a period of time where both your old and new phones will be without service during the port process. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. It will go through a complete power cycle. Rates do not include taxes & fees, where applicable. Ticket Type *. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). The passcode is your 4 digit PIN. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Create an Account Access and manage your account with ease, all in one place. Divorce decree or child support document. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. Hence, here is the comparison of the two plans in the state of California. International calling is enabled for direct communications between 2 people; certain numbers (e.g. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. Enroll Today! Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Promotional offers may be modified or withdrawn at any time. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. *All forms of ID must be valid and used before expiration date. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. You will need to supply either a credit card or PayPal information. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. with Q Link chat. Online Account Access. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Our terms and conditions will apply. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Company *. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. (Click to call functionality on mobile.) EnTouch Wireless free government cell phone providers. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. CA subscribers on the free combination CA Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 25 GBs of data. conference, chat lines, and premium numbers) are not supported and may be blocked. Channel Line Up; About Us. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. B14. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. You must opt-in and choose an eligible ACP service plan. Unlimited does not mean unreasonable usage. You can apply your ACP discount to any available enTouch Wireless service plan. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. The ACP monthly service and device discounts cannot be transferred to another household or individual. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. Lifeline is a government benefit that provides free cell phone service for eligible customers. Customers must be first-time Amazon Prime . Offerings vary by state. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Your account number can be found in the top right corner of any bill or by logging into your online account. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. BROADBAND DATA. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. But our FAQ page might already have the answer you need. Please enter your username and password to access your account. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Unemployment/Workers' Compensation benefits statement. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required).