Plantronics CS510 and CS520 (C052) Reset 1. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. How can I correct this? Sometimes I can use the side button and it picks up call and then just stop working. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. @craigmckellar. When I heard "no" I told them their pictures are deceiving. Then select properties. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? The headset icon turns green to indicate the device is unmuted. unless it doesnt like iphones. You can mute and unmute your headset using Plantronics Hub. May 31, 2017 by I placed tape over that and it helped greatly. menu. Avail 10% OFF Coupon Code. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". 1. in most companies like mine installing any other software is prohibited. To unmute the device, click Unmute. Check for the MS Teams feature request/issue reporting page so you can ask for it. Poly Studio Room Kits for Microsoft Teams Rooms. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. Any ideas? First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). I don't want to hear the voice. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. 1. Dec 15, 2021. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. I dont need a toast and windows noise. I click mute and then it immediately unmutes. Kindest regards. In the Control Panel, click System. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". It has a known defect in the microphone and once yours is out of warranty, they won't replace it. To mute the device, click Mute. Avail 10% OFF Coupon Code. 2016-11-28 06:34 AM. Wearing the Voyager 5200, tap the call button to test sensors. While the call is active, mute the call from the device or Lync. May 24, 2021 by To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! THANK YOU VERY MUCH! i have the same problem exactly like yours but no solution worked for me , are there any advices? 2023 Plantronics, Inc. All rights reserved. The headset already gives an in-ear mute on, mute off (configurable). It's better to stay away from that headset. @achaz. OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Thanks! @freidakirkland, No one has gotten back to me on any of these problems. Not great. its all up to date using hub software. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). I still get the annoying toasts. Please raise a ticket with Poly Technical Support. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. platronics sent me a new one and the same problem. Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). @rohitdhavade. they made an exception for me. We can ask MS Teams to remove what? I have microphone problems with my headset plantronics voyager edge - people hear my very bad. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. cant get the mute to work on the legend this way. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. Ive reinstalled the software and it seems to randomly work sometimes and not others. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by The newest version is 1.4.00.29469 (64-bit). How to wear the headset: 1. The title Admin is a community setting and does not reflect my role. Naniwayuri 3 yr. ago. You can also set mute off alert to tone only. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. until you hea r "pairi ng" and the hea dset LED s flash red and blue. If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. Im having the exact same probem. I considered it broken and bought a new one. People comment that my voice is faint. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. May 20, 2022 by Super easy fix - put a piece of tape over the two holes next to the call button. Then soaked for a couple more minutes. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. 10% OFF. Turn off Wearing Sensor (CONTROLLER). This sound is annoying. There seems to be no solution o this problem. Shrenik Bhura. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . It will upload the log files to help us debug the issue. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. The other alternative they suggested to me was to join the Teams meeting through a browser. Yep, it works great. This is built in to the firmware on the headset itself. You can't turn this one off completely AFAIK. Alternative - is to disable windows Bluetooth Audio Gateway Service. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. @Ronald Miranda Another thing to check is whether it's paired with more than 1 device? I am using Jabra Ninja headset. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . @hamburger42862. 1. I have been using Aftershokz for a year and it only started happening after a Teams update. We are tracking an auto mute issue but it is within SFB Mac app itself. Super Saver! Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. Motor Vehicle) people can hear me. The sensor may not work very well. I have updated the software and tried it on Windows and Mac. 6. In addition, please try to change another device to see if this issue can be reproduced. . While the call is active, mute the call from the device or Lync. 1. I try connecting the headset & cell w/no luck. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. While the call is active, mute the call from the device or Lync. Android Settings > Bluetooth: On > Scan for devices*. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? You can mute and unmute your headset using Plantronics Hub. This is delivered by your headset manufacturer. After installation of the software, it adds a windows notification as well that you need to turn off . You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. Stay away from Plantronics - its bottom of the barrel garbage. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. All good now. Honestly for a headset this expensive, these types of issues are completely unacceptable. Did you solved your problem, Thomas? To unmute the device, click Unmute. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Since it was several years old, I purchased new one, same problem, had it replaced & same. Ravi Hossur Poly will not acknowledged the issue is probably firmware related barring any better explaination. 3. 1. Thanks for the post above, it helped me! ahmed afridi, Rohit Dhavade The headset icon turns red to indicate the device is muted. Please advice. No products found. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You must change this setting to your headphones for them to start working again. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. I have a new Plantronics Voyager UC and I have the same problem. I confirm I also have this on Webex standard web usage. I could still hear them. This is thr second one i bought and same thing. Could be many times a day or may go a week without. Used black electrical tape to cover both sides holes on the round section. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. I have not had a chance to try this myself. This is going to be a long post but the bug is quite complicated but also quite annoying. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". Apr 30, 2017 by With mute still on, end the call (either from the device or Lync). So to avoid this issue, I always used the mute function within teams, and then there was no issues. Plantronics Mute On Mute Off Problem. Mine has same problem too. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Special Bargains! But the best would be to have some configuration possibility here. Hm, I haven't experienced that through the computer, only via telephone. A talk time voice alert means sensors are working. Check Price at Amazon. E.g. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. Ricky Soewardy. You can also use the volume on your computer to affect the volume heard over the headset. the logitech logo on a silver button). For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . Keep testing, until you find the right balance and the Plantronics headset echo is gone. Called Plantronics customer service. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. - edited any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. I had the same issue. SHOW DEAL. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. No, it's laptop mic/speaker, 2. Plantronics 4200 UC, 1- Using iPhone 12 You could try pressing the physical mute button on the headset and see if that works? I think it might be a great feature, when you attend a call not looking at Teams app. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. I just tried the "tape-fix". Probably it also affects another setting, but I have no negative impact. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. It shouldn't be that hard. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. If you are still looking for more help, then leave it as is. 0 comments. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. THANK YOU VERY MUCH FOR YOUR KINDNESS! I'm out of warranty and they are offering a discount on a replacement. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. I have asked MS to make an option to turn off the feature that was added in the update. Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Click on Sensors & Presence. I assume the noise canceling is wonky Mar 9, 2017 by I have a Plantronics 5220 Voyager Legend. Immediately followed by 2. iPhone Settings > Bluetooth > On*. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. The headset icon turns red to indicate the device is muted. To mute or unmute your headset, click the headset icon in the System Tray. Find answers to your questions by entering keywords or phrases in the Search bar above. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . So weird / annoying. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. I had the same problem where I can hear callers but they cant hear me. I didnt see any response to your challenges, so Ill see if I can help. Your device should work just fine. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". The headset will continue to give a triple beep every 15 seconds. It looks Teams provided a stronger functional connection between Teams and headset devices. You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. Hey, I'm David Merritt. Click on Sound and remain in the Playback tab. Privacy Policy. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Plantronics 5200 UC ( 2 units) This does not work on Voyager Focuc UC. Teams will still be muted. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. I also have the same exact issue (In my case, also happen to use Aftershokz). Almost no microphone level. Deal. 10-17-2017 Teams call controls on jabra headset not working. 1. This will fix that too! Mute on/off alerts Mute reminder Headset to PC radio link . I had mine set up so that it only "beeped" when I went on mute/unmute. In there you will see a Mute On/Off Alerts . To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. it is also so annoying that you need a software to do this. Thomas Poling. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. 5. Any suggestions? @vladkoretsky. Whats the advice ?? The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. Hopefully Microsoft will address the issue. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. I had same problem with 2 consecutive Voyager Legend's . With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. same problem with me - 2 voyager legends where microphone just stops working. All comments are moderated before being published. Edit: I just got the legend to work too. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago.