tui covid cancellation policy

ATOL protection does not apply to the other holiday and travel services listed on this website. You'll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page. This applies to both the outward and the return flight. Choose this convenient service for both your departure and when you return home. TUI allow you to transfer your holiday in the name of another person. or cancel your holiday and receive a full refund within . Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. See and follow @FCDOtravelGovUK on Twitter and - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at This field is no longer mandatory and can be left blank if you do not yet know your seat number. Have you reserved a seat? Service on board has been adjusted so as to maximally limit contact. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. but we count on you to also seek information before your departure. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Some changes are free and for some you will need to pay a fee. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. You can book online and enter your voucher number and unique code during the booking process. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. The issue date and the expiry date of the initially issued voucher remain applicable. Check out the table in the section below for all types of change fees. Heres how different airlines measure up. Zonder deze cookies kan de website niet naar behoren werken. How much will it cost to cancel my TUI holiday? You will then need an extra (booster) vaccine. Given the circumstances, TUI fly will extend its validity by one year. For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. The airline . The new policy allows holidaymakers to make one fee-free change to their booking - including the hotel and destination - regardless of whether they are affected by COVID-19. Our website contains information for each country as to the available destinations (more information is available at and the measures that have been taken (more information is available at Covid cancellation policy? Any rebooked flight must be completed by 31 December 2023. No, you have to be fully vaccinated in order to travel to certain destinations without having to take a corona test. Is it not possible to travel to your destination and pick up your rental car? All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. Read the frequently asked questions about your TUI fly flight, the available destinations and the measures we have taken to offer you a safe and comfortable trip here. The book with confidence promise applies to bookings up to 21 August 2022. REFUND CREDIT. In that case an additional PCR test is not necessary. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. If you cancelled your flight on your own initiative, you will not qualify for a voucher. By clicking Agree, you give your consent to the installation of all cookies described above. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. The Corona certificate can be requested via, Mijn burgerprofiel or via the mobile app CovidSafeBe. Virgin Atlantics current flexible policy which applies to flights booked on or after 16 February 2022, for travel due to take place by 31 August 2022 allows you to change the date and destination of your ticket, or make one name change. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Transfer your booking up to the date that the balance for . How do I cancel my booking and what will the charges be? As of 8 June 2022, BAs standard policies apply which means if you book now, you will be charged for making a change or cancellation. This way, you are always aware of the most recent information. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. Its a way to insure yourself against future developments in the situation relating to the coronavirus. Just be sure to make the change before check-in closes for your flight. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. For holidays departing until May 2022, under Tui's 'free changes' policyyou can change your booking without paying an admin charge for any reason up to 28 days before departure. Until that date, the existing rules for foreign travel will remain in force. Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). We do everything within our power to keep this information up to date. If you need assistance you can contact TUI directly. 1,34 per minute) They will gladly make the booking for you. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. Click here for more information. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Please make sure the details (name, date of birth, etc.) The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . Print the QR code or save it on a digital device and keep it ready at check-in. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. You do not need to contact us yourself. You can book this All-Risk insurance up to 57 days prior to your departure. In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. Virgin Holidays and Virgin Atlantic allow you to make changes to flights or holiday packages free of charge. Registered in England No: 2830117 ATOL No: 2524 . Martin Lewis has now shared . GBp. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. International travel this summer is looking uncertain (Image . You can find more information on the Passenger Location Form and possible exceptions at With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. If the price of the new flight is higher, we will adjust it to the original price. Any closer to take-off and youll have to pay a fee to rebook plus the difference if the new flight dates are more expensive. Take Ryanairs policy, which allows you to change your flight but with at least seven days notice. After all, the safety of all our customers and employees is our top priority. After you received the voucher, you can submit a request for a refund via: New rules are also enforcing Covid tests on holidaymakers once again, Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. TUI Belgium uses several kinds of cookies. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. We have done everything within our power to continue to offer you this service in these challenging times. The insurance company will make a 75% refund of the cancellation costs. However, the policy doesnt apply unless there is a travel ban. Thats possible. Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Registered in England No: 2830117 ATOL No: 2524. Wondering what documents you need for your destination? Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. We therefore advise you to check your mailbox regularly. Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. Send your cancellation to or, in case of an emergency, call them at +44 1273 828 200. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. -4.20 -2.51%. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. This policy does not apply to holidays departing from 1 May 2022. No entry requirements COVID-19. Click on the link Corona Measures at your destination. For Covid related reasons you can also make a fee-free change right up until your day of departure. You may be wondering: Can I cancel or change my TUI holiday booking? You should take into account a processing time of approximately 6 weeks, due to the large number of requests. See - for FCDO travel advice about individual destinations. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. But thats not always practical, especially if you already have accommodation for the trip. Do you think that thats quite expensive? Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The voucher is personal, you are not allowed to give it to someone else. We recommend checking the benefits of travel cancellation insurance in the current situation. You cannot cancel these online through your account. You are required to officially cancel your trip and file a damage claim. Articles of clothing (e.g. We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. And all of our holidays are designed to help you Discover Your Smile. Attention: a refund is only possible if you have not yet used the voucher. Children traveling alone must fill in their own form. TUI fly is your trusted partner for safe travelling. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. This also applies to people under the age of 18. If this sounds like the better option, read the last section below Can I sell my TUI holiday. For more information, consult the website of the Belgian government (. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. And all of our holidays are designed to help you Discover Your Smile. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. You have to state the means of transport you have used. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. It states that if you cant travel due to a lockdown travel ban or mandatory hotel quarantine, youll be entitled to a refund for flight(s), even if the flights arent cancelled. Cancellations and refunds. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. A TUI fly MARK voucher is not a TUI fly Corona voucher and has nothing to do with a flight you may have booked. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? Some destinations already accept a certificated obtained from, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. Reports of higher infection rates are also putting a dampener on . More information can be found hereunder. This is because the cancellation rules for these bookings are different. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). The table below outlines the termination fees: Percentage of your holiday price TUI will keep as a fee. The European corona certificate will be introduced as from 1 July 2021. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. not via our website, you can contact them to request reimbursement of the price of your flight. When heading on holiday, the safest option is to choose a package holiday provider with a great flexible booking policy. Textile face masks are allowed as well. TUI has waived cancellation fees and is offering customers a 20% bonus if they choose to . If you change your booking, the premium will be deducted from the new travel price. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. on your documents match your booking details. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. If you booked a package holiday or a hotel only, visit the following articles: And this Intercontinental - where Decman booked - two days prior. "They said if you want your money back, you can only get 20% of it back . You can check the most recent measures at each destination here. More information can be found. - loveholidays FAQs. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Britain's biggest holiday company is seeking to reassure prospective customers by offering cover for passengers against coronavirus -related problems. However, you should wait until you receive the voucher by e-mail. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. That depends on the measures that are applicable at the airport concerned. At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. Entry Requirements. It said schedules will be cancelled until mid-February, joining . We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. "The conditions that are in place at the time you make the booking . They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. You will receive a QR code after having completed the form. More information can be found hereunder. You will receive a voucher to book a new TUI fly flight. Yes, you can also make changes to your TUI booking. You are on the Belgian website. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. Tui has axed planned trips to a number of Amber and Red list countries amid ongoing concerns about Covid-19. If you want to cancel your TUI holiday you must pay a termination fee. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and does not include any extras like travel insurance. While you're away. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. You can choose another TUI fly website here. This is a nice upgrade of our Platinum (basic) Cancellation insurance, which already provides coverage for the standard guarantees. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. You can read about the requirements for your destination on our Corona Measures page: Thomas Cook flights are 100% non-refundable. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date.